Terms of Service

These Terms of Service (the Terms) govern your access to and use of the AirWave website, mobile applications, and data services (collectively, the Service). AirWave resells data-only eSIM data packs that run on nationwide US networks. By creating an account, purchasing a plan, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

You must be at least 18 years old (or the age of majority in your state) to open an AirWave account. Sign-in is secured by Cloudflare; AirWave does not collect or store your password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate billing and contact information so we can deliver your eSIM activation QR code.

AirWave plans are pay-per-use data-only eSIM service for cell-based routers and hotspots: Wave On The Go is billed per MB of data used at the current per-MB rate (a flat 82¢ per GB), charged daily for the prior day's usage. The current rate is shown in your dashboard at purchase. Data does not expire; you are billed only for bandwidth consumed. There are no annual contracts or early-termination fees. Service is data-only — no phone number, voice, or SMS is included. Actual speeds and coverage vary by location, device, congestion, local terrain, and other factors.

After purchase, your eSIM activation QR code appears on your AirWave dashboard. Provisioning is automated; you are responsible for installing the eSIM on a compatible, unlocked device. QR codes may expire; AirWave offers self-service regeneration through your dashboard or AI support agent. You are responsible for safeguarding your QR code — anyone who scans it can install your eSIM on a device.

Your first bill covers your first month of service. Recurring charges are processed via AutoPay on your monthly plan anniversary unless you opt out. Payments are processed through a PCI-DSS-compliant payment processor; AirWave does not store your full card number. If a payment fails, AirWave may suspend service after notice. Taxes and regulatory fees may apply where required by law.

AirWave eSIMs provide data connectivity only. They do not include a phone number, voice calling, or SMS, and they cannot receive number ports. Internet-based calling and messaging apps (such as iMessage, WhatsApp, or FaceTime) work normally over your AirWave data connection.

AirWave provides an automated AI assistant for self-service support. Responses are generated by automated systems and may occasionally be inaccurate or incomplete. AI responses do not constitute legal, financial, or technical advice. Human support is available 24/7.

You agree to use the Service lawfully and in accordance with our Acceptable Use Policy. AirWave may manage the network, including deprioritization or temporary suspension of data-heavy activities, to protect service quality for all customers. Prohibited conduct includes but is not limited to: unlawful activity, harassment, automated calling/texting abuse (spam), network hacking, resale of service, and use that violates applicable law (including the Communications Act and applicable state law).

Our Privacy Policy explains how we collect, use, and protect your personal data, including your device identifiers (ICCID/EID), usage information, and location where required to provide emergency services. By using the Service you consent to the processing described in the Privacy Policy.

You may cancel at any time from your dashboard or by contacting support. Any prepaid, unused month is refunded on a prorated basis within 14 days of cancellation, except where limited by law. Promotional pricing and device financing may have separate terms.

The Service is provided as is and as available without warranties of any kind. AirWave does not guarantee uninterrupted or error-free service, specific speeds, or coverage in all locations. To the maximum extent permitted by law, AirWave's aggregate liability for any claim arising from the Service is limited to the amounts you paid AirWave in the three (3) months preceding the claim. AirWave is not liable for damages caused by network conditions, device incompatibility, third-party providers, weather, or acts of God.

AirWave is a data-only service and does not provide voice calling, including 911 or other emergency calling. You must have alternative means of contacting emergency services, such as a phone with an active voice plan.

AirWave may update these Terms from time to time. Material changes will be posted at least 14 days before they take effect for existing customers. Continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of the State of Delaware (without regard to conflict-of-law principles). Any dispute arising from these Terms will be resolved through good-faith negotiation first; if not resolved, disputes will be resolved in the state or federal courts located in Delaware. The parties waive any right to a jury trial.